Moderator name: ______________________     Signature: ______________________ Date: ______________

Internal Verifier Name:                                   Signature: ______________________ Date: _______________

TRAINEE PRESENTATION EVALUATION RECORD

   Assessor Name: _________________________________    Signature: _________________________    Date: _________________

   Internal Verifier Name: __________________________    Signature: _________________________    Date: _________________

Bahrain Training Institute

Commercial Studies Division

National Diploma in Business (Accounting/HR/Office Management) (NDBAC-6/ NDBOM-6/ NDBHR-6) – Year 2

 National Diploma in Islamic Banking and Finance) (NDIBF- 6) – Year 2

Customer Service (DOM 23056)

Semester 1 2020-2021

Assessment Type: Practical Assignment 1

Instructions to the Trainee:

1. This Assignment should be done individually.
2. Attach the front sheet with the assessment.
3. Read and understand the given tasks carefully.
4. Number the tasks clearly.
5. Referencing is compulsory. Any plagiarised work will be given zero marks.
6. Online Presentation is to be done individually in Week-8 using MS-Teams.
7. Present your report in the following format:

• Font theme:  Times New Roman/Arial
• Font size:  12
• Paragraphs:  1.5 line spacing.

8. This assessment contributes 25% to the final grade.
9. Total number of pages for this assignment is 15 pages

 Assignment Brief

 Bahrain Training Institute

Commercial Studies Division

National Diploma in Business (Accounting, Human Resources and Office Management) and National Diploma in Islamic Banking and Finance) – (NDBAC -6/ NDBOM-6/ NDBHR-6/ NDIBF – 6) – Year 2

Unit:  Customer Service (DOM 23056)

Semester 1  2020-2021

APPROVAL SHEET

 Note: Type answers below with the correct task number (total 3-5 pages of content)

 1.1)

ASSIGNMENT INSTRUCTIONS

Email: Hndassignmenthelp@gmail.com

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 WRITING YOUR ASSIGNMENT:

• This assignment must be completed
• You must use the Harvard referencing
• Your work must indicate the number of words you have Written assignments must not exceed the specified maximum number of words. When a written assignment is marked, the excessive use of words beyond the word limit is reflected in the academic judgement of the piece of work which results in a lower mark being awarded for the piece of work (regulation 6.74).
• Assignment submissions are to be made anonymously. Do not write your name anywhere on your
• Write your student ID number at the top of every
• Where the assignment comprises more than one task, all tasks must be submitted in a single document.
• You must number all

SUBMITTING YOUR ASSIGNMENT:

In order to achieve full marks, you must submit your work before the deadline. Work that is submitted late – up to five working days after the published submission deadline – will be accepted and marked. However, the element of the module’s assessment to which the work contributes will be capped with a maximum mark of 40%.

Work cannot be submitted if the period of 5 working days after the deadline has passed (unless there is an approved extension). Failure to submit within the relevant period will mean that you have failed the assessment.

Requests for short-term extensions will only be considered in the case of illness or other cause considered valid by the iCentre Adviser. Please contact iCentre@lca.anglia.ac.uk. A request must normally be received and agreed by the iCentre Adviser in writing at least 24 hours prior to the deadline. See rules 6.56-6.65: http://web.anglia.ac.uk/anet/academic/public/academic_regs.pdf

Mitigation: The deadline for submission of mitigation in relation to this assignment is no later than five working days after the submission date of this work. Please contact iCentre@lca.anglia.ac.uk See rules 6.103 – 6.132: http://web.anglia.ac.uk/anet/academic/public/academic_regs.pdf

ASSIGNMENT Case Study

Due to the global pandemic of Covid-19, hospitality establishments were forced to close to comply with Government measures during the lock down in the UK (10 Downing Street 2020).

Many hotels closed temporarily due to the social distancing measures that were enforced on 23^rd March 2020 (GOV.UK 2020a).

During this time there has been much discussion in the hospitality industry of how now hotels will operate once the lock down is eased. It is predicted that social distancing measures will still be in place for the long term. GOV.UK (2020b) guidelines have been issued to industry of how they can operate although with hospitality being a predominantly social industry, it creates major challenges of how to create a customer experience whilst still abiding by these regulations.

A service blueprint is a diagram that visualises the relationships between different service components. They can be a particularly useful tool for outlining the customer experience. A blueprint will describe the critical service steps objectively and depict them so that employees, customers and managers alike know what the service is, can see their role in its delivery, and understand all the steps and flows involved in the service process. Careful analysis of each contact point in the blueprint will reveal where problems might occur so they can be anticipated and avoided (Hudson and Hudson, 2017).

DUKES LONDON is a five-star luxury hotel based in St James’s Place. Steeped in history the hotel is renowned not just for its luxury décor, but also for the high service levels their staff deliver. In September 2018 it celebrated 110 years and during its long history the hotel temporarily closed for the first time on 20^th March 2020.

As shown on their website (Dukes Hotel 2020) DUKES LONDON Values: Committed to exceptional service

Quintessentially British Immaculately presented Warm and welcoming

ASSIGNMENT Task 

As the lock down measures are easing, you have been hired as a consultant by the Management Team to develop a service blueprint to demonstrate how the Covid-19 Government measures such as social distancing can be implemented at the hotel. Through doing this you must still ensure the hotel can deliver the exceptional service it is renowned for.

The service blueprint will be done in a management report layout and should include the following areas:

• Executive Summary (not included in the word count)
• Table of Contents (not included in the word count)
• Introduction – 500 words
• Main Body – please use appropriate headings (do not head it up main body) –

2000 words

• Blueprint diagram specific for DUKES LONDON to be placed in the main body
• Conclusion and Recommendations – 500 words
• List of References (not included in the word count)

ASSIGNMENT Criteria

Points to Consider:

Introduction

Using secondary research, put your report in to context using DUKES LONDON as your case study. (500 words)

Introduction outline:

• Overview of DUKES LONDON
• Examine the demographic profile of DUKES LONDON customers (include a definition of a demographic profile)
• Examine the global consumer trends that DUKES LONDON leverage (include a definition of a consumer trend)
• Based on your research, describe the likely expectations of a typical DUKES LONDON customer

Main Body

Based on evidence from your secondary research, create a service blueprint to depict the journey of a DUKES LONDON customer for their arrival at the hotel including the check in process and how they would have breakfast in their Great British Restaurant the next morning.

Using the blueprint, identify where the social distancing measures will have to be incorporated. (2000 words)

Main Body outline:

• Examine a DUKES LONDON customer’s service journey for arrival at the hotel and breakfast the next
• Describe the physical evidence of the service journey
• Identify the “On Stage” interactions (touchpoints) with team members
• Identify the “Back Stage” interactions
• Identify the support processes
• Apply the knowledge to a service blueprint diagram and include customer emotions, the line of interaction, the line of visibility and the line of internal interaction (template on the VLE)
• Identify where the social distancing measures are implemented.

Conclusion and Recommendations

Conclude and make recommendations on how to implement social distancing measures at DUKES LONDON ensuring exceptional customer service delivery is maintained. (500 words)

Conclusion and Recommendations outline:

• Outline the consequences of social distancing measures in relation to timings, metrics and
• Recommendations on how to implement social distancing measures at DUKES LONDON looking at best practice

Harvard referencing, bibliography and effective communication

Reading List

10 Downing Street (2020) United Kingdom Prime Minister Boris Johnson gies an important update on coronavirus 23/3/2020. [Online] 23 March. Available at: https://www.youtube.com/watch?v=jK8vjgVlc8A [Access date 28 April 2020]

Dukes Hotel (2020) Dukes Collection [online] Available at: https://www.dukeshotel.com/dukes-collection/ [Accessed 28 April 2020]

Gibbons, S., (2017). Service Blueprints: Definition. [online] 27 August. Available at:

<https://www.nngroup.com/articles/service-blueprints-definition/> [Accessed 30 July 2019].

Gov.UK (2020a) Staying at home and away from others (social distancing) [Online] 29 March. Available at: https://www.gov.uk/government/publications/full-guidance- on-staying-at-home-and-away-from-others/full-guidance-on-staying-at-home-and- away-from-others [Access date 28 April 2020]

Gov. UK (2020b) Social distancing in the workplace during coronavirus (COVID-19): Sector Guidance [Online] 7 April. Available at https://www.gov.uk/guidance/social-

distancing-in-the-workplace-during-coronavirus-covid-19-sector-guidance. [Access date 28 April 2020]

Hudson, S. and Hudson, L., (2017). Customer Service for Hospitality and Tourism. Oxfordshire: Goodfellow Publishers Ltd.

Or, M (2016) Star Quality Experience: The Hotelier’s Guide to Creating Memorable Guest Journeys. Great Britain, Rethink Press

UKHospitality (2020) Covid-19 Secure advice and risk assessments for hospitality businesses. [Online 25 June 2020] Available at: https://www.ukhospitality.org.uk/page/UKHospitalityGuidanceforHospitality [Access date 26 June 2020]

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Coursework 1 – Project Registration Form (10% of the module mark)

Assignment task

You will be expected to fill a Project registration form (600-650 words) which will assess your research skills. You are expected to demonstrate your research methods understanding/ knowledge through identifying an innovative but ‘feasible and researchable topic’; identifying and critically reading relevant sources in order to articulate your research rationale; formulate the aim and objectives of the study and demonstrate an awareness of the strengths and weaknesses of different data collection techniques. Please note that you are expected to use minimum 10 references to support your arguments in the registration form.

Assessment criteria

You will be assessed based on whether your reflective essay meet the following criteria:

• Formulate a working project title (10%)
• Formulate a research question/aim and three/four objectives which will help you to answer the overall question (20%)
• Formulate a summary of the existing research/secondary data, which theory/ies, concepts are you going to utilize, etc. (30%)
• Discuss and evaluate the advantages and disadvantages of your chosen data collection methods (30%)
• Project delimitations such as any problems, limitations or ethical issues foreseen to undertake the project (5%)
• References (5%)

Assignment length

The length of an assignment is limited by a set number of 600-650 words (maximum) to contribute towards the development of writing skills and to ensure all work is assessed equitably.

We therefore require you to complete your assignments within the number of 600-650 words specified in the assignment brief.

Words that exceed the maximum allowed will not be marked. If in doubt, you should discuss this with the Module Leader before submission. The specified word count refers to the main body of the Form and does not include title page, headings or reference list. The word count does include in-text citations.

Submission date and instructions

Your work must be uploaded to the dropbox in Moodle by 13:00 on 06 November 2020.

For electronic submission: Give the file(s) which you intend to upload a name which begins with your student number. For example, ‘12345678_RegistrationForm_BMGT7021’

For student who are registered with the Dyslexia/SpLD Service, any submission through Moodle and Turnitin will trigger a notification of a Blue Card and there is no action required by a student.

University policy is that the default is that all assessment submissions will be online. Any cases for exception to this policy needs to have appropriate approval at Faculty level. Exceptions to this rule are published on the Faculty Googlesite.

Please ensure you submit your assignment no later than the deadline set above (these are fixed deadlines but students may exceptionally secure a 24 hour grace period if last minute untoward circumstances affect your ability to submit on time). Please see your Programme Handbook for more details. Please note the use of this grace period is monitored and restrictions in place for overuse.

Presenting coursework for assessment

Both assignments must be presented in the following format:

• It must be word-processed in 11-point Arial font and double-spaced.
• It must be black text on a white or ivory
• All pages must be
• Margins must be as follows: Top: 1 inch, Bottom: 1 inch (2.5 cm), Left: 25 inches, Right: 1.25 inches (3.2 cm).
• It should not contain your name(s).

Coursework 2: Individual Research Proposal (90% of the module mark)

Assignment task

a suitable and realistic research proposal of maximum 2,000 words providing an overview of contemporary theory, practice and literature related to a chosen area of your interest. The final research proposal should include the following elements: these elements may form subheadings for your research proposal document.

Working title (5%), which should capture the essence of your project, and includes information which relates to the proposed study which you wish to undertake.

Introduction (20%), where you provide background of the research proposal, including the topic area for the research, the research rational/gaps/need, why the research topic was chosen, and/or the context in which the study will be undertaken describing what has led to the situation and why the study will be of importance from a practical view point. You need also to include your specific research aim and objectives.

Literature review (30%), this section should critically review the relevant literature and theoretical work. The review might also include more practitioner-based studies which are of significance. It should compare and contrast perspectives that have been gleaned from reading and investigating the subject. The literature review must be fully referenced using the Harvard style format. This introductory literature review will be a substantive part of this proposal and form the basis of the literature used within your final project. This is a crucial part of the Research Proposal

Methods (35%), a clear and justified research strategy to address your research question. This could include: (a) data collection method(s) to be used with justifications, (b) participants where appropriate (population, sampling, access), (c) potential limitations and ethical issues and ways to overcome them, (d) research philosophy which will underpin the dissertation if relevant.

Plan (5%). This should explain the key activities that need to be undertaken to complete the final project. It should also include a time plan and the resources needed to undertake the proposed research (when the chosen method will be instigated, when the data will be collected by, when the analysis will be done, when the first draft will be delivered to your supervisor).

References (5%) In text citations and the reference list should use Harvard style. Appropriate referencing is important to avoid plagiarism so please take this seriously. Please read the guidelines and regulations provided later for more specific details.

Assessment criteria

Distinction (a mark of 70%-100%) – Your Proposal provides a powerful rationale for the subject. The proposed topic is challenging, as well as being appropriate to the requirements of the Master’s Dissertation (in terms of focus and academic level). The aims and objectives are precise, realistic and consistent with the rationale. You provide a thorough review of the relevant literature in the subject area by using a range of appropriate and up-to-date sources. Identifies and critically evaluates appropriate theories and/or concepts which underpin the study. There is evidence of evaluation and selectivity of the material presented. The literature review also demonstrates an excellent understanding of the subject through critical interpretation and analysis of issues. The proposal evaluates the strengths and weaknesses of the chosen research approach. A research method(s) is chosen which is excellently justified through the evaluation of at least two methods. Potential limitations are assessed. A realistic, detailed and practical time plan has been developed. Very accurate referencing using the Harvard system. The proposal is well structured and excellently presented

Merit (a mark of 60%-69%) – Your Proposal provides a good rationale for the subject. The proposed topic is very appropriate to the requirements of the Master’s Dissertation. The aims and objectives are well conceived and formulated, and are consistent with the stated rationale. You provide a thorough review of relevant literature in the subject area using appropriate sources. There is evidence of developing theories and/or concepts to show understanding. The literature review demonstrates an understanding and critical review of the subject and its implications for the study. The proposal identifies and begins to evaluate the strengths and weaknesses of the chosen research approach. A research method(s) is chosen which is well justified through the evaluation of at least three methods. Potential limitations are identified. A realistic and practical time plan has been developed. Largely accurate referencing using the Harvard system. The proposal is well structured and presented.

Pass (a mark of 50%-59%) – Your Proposal provides a relatively sound rationale for the subject. The proposed topic is appropriate to the requirements of the Master’s Dissertation. The aims and objectives are consistent with the stated rationale. You provide a review of relevant literature in the subject area using appropriate sources. There is some evidence of developing theories and/or concepts to show understanding. The literature review demonstrates an understanding of the subject and its implications for the study. The proposal identifies the strengths and weaknesses of the chosen research approach. A research method(s) is chosen which is justified through the evaluation of at least three methods. Potential limitations are identified. A realistic and practical time plan has been developed. Some inaccuracies in the referencing style using the Harvard System. The proposal is effectively presented.

Refer (a mark of 0-49%) – Your Proposal does not provide a specific rationale for the subject. The proposal is unfocused and not presented well. The aims and objectives are poorly conceived. There is evidence that you have carried out some review of the literature, but this is likely to be limited. You have not identified theories and/or concepts to show understanding. The proposal does not sufficiently identify the strengths and weaknesses of the chosen research approach. A research method(s) has been chosen which is not sufficiently justified through the evaluation of at least three methods and as a result may be inappropriate. Potential limitations are not identified. Lack of a realistic and practical time plan. The referencing is weak and does not always conform to the Harvard System. The proposal is not well presented.

Assignment length

The length of an assignment is limited by a set number of 2,000 words (maximum) to contribute towards the development of writing skills and to ensure all work is assessed equitably. We therefore require you to complete your assignments within the number of 2,000 words specified in the assignment brief.

The specified word count refers to the main body of the report and does not include front cover, title page, contents page, executive summary, reference list, bibliography or appendices. The word count does include headings, tables and in-text citations, but not equations or diagrams.

Appendices themselves will not be marked. However, inappropriate use of appendices will be taken into consideration when awarding the final mark.

Words that exceed the maximum allowed will not be marked. If in doubt, you should discuss this with the Module Leader before submission.

 Assessment Number 1:         Essay (30%)

 Assessment Title:                   Good tax systems

 Assessment Length:               2,500 words maximum

 Submission Deadline

Assignment Brief:

Consumption, not income tax is often thought to be a fairer basis on which to levy a progressive personal tax. Compare and contrast the two types of taxation and assess, making use of relevant examples, the extent to which each meets the desirable characteristics of a “fair” system of taxation.

Secondary Research Level HE5 – It is expected that the Reference List will contain between ten and fifteen sources. As a MINIMUM the Reference List should include two refereed academic journals and three academic books

Specific Assessment Criteria:

First class: This piece of work shows evidence of wider research with reference to a number of differing academic viewpoints. The essay has recognised relevantly and discussed in detail, all the required external environmental factors which affect a fair tax system.  Several reasoned and logical arguments have been developed well and supported by a wide range of appropriately researched literature. Reference to two or more academic models is clear, relevant and informative. Presentation is of a high standard, and in the appropriate essay style.  The high number of appropriate sources has been referenced accurately and to a high standard.

Second class: A clear and informative piece of work with evidence of wider research and discussion. The essay has correctly recognised and discussed, all the required external environmental factors which affect a fair tax system.  Some reasoned arguments have been developed and supported by a good number of sources.  Reference to two academic models is clear.  Presentation is of a good standard, in the appropriate essay style.  A good number of appropriate sources have been referenced well, with most complying with the Harvard style.

Third class: A reasonable attempt has been made at researching the essay but greater in depth discussion and academic debate is required.  The essay has recognised the external environmental factors which affect a fair tax system, however mostly the discussion is superficial and lacking in any depth.  Reference to two academic models has been attempted.  Presentation of the essay is limited, and Only the minimum of 5 sources has been provided, with at least one academic text and two academic journals included.

Fail: Students who do not meet the requirements of a third class grade will not successfully complete the assessment activity.

Submission Instructions:

See Section 11 in the module guide (Guidelines for the Preparation and Submission of written coursework), which will give you details on how to submit your work electronically.  You are required to submit only electronic copies of your written assessments, unless your Module Tutor advises you otherwise.

Advice:

• Do not cut and paste phrases or paragraphs from published sources. You should seek to use your own words to explain concepts and theory.
• If you wish to refer to specific quotes from published sources then you must use full Harvard presentation. See BISSTO for clear guidance.
• Do not share work with other students.
• SUBMIT BOTH A PAPER COPY TO YOUR TUTOR AND AN ELECTRONIC COPY TO TURNITIN.

General Assessment Guidelines Level HE5

ASSIGNMENT MARKING GUIDE

Marks are awarded for structure and referencing of the essay as well as for the extent of the literature review, depth of analysis/evaluation and formation of a conclusion.

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How to use UIC Blackboard in USA

Blackboard is an efficient learning tool that enables instructors to add resources for their students over an online platform. Faculty members can create a range of power point presentations, audio files, videos, animations, quizzes and games and add them to the Blackboard for students to access. UIC Blackboard is a useful tool that is used by students and faculty members of the University of Illinois in Chicago. The UIC Blackboard portal is also available in the form of a mobile application that students can access on their mobile phones. The UIC Blackboard application is available on three different operating systems for mobile  users. These are Microsoft Windows, Android and iOs. The UIC Blackboard system can be used by students to access materials related to their courses, check out their grades, and take part in quizzes and other activities.

In order to make the most of academic opportunities at UIC, students need how to use Blackboard effectively. This will help them to explore all the materials and resources that are available so that they can understand the course contents more effectively. They can access the portal through the Blackboard login page that can be accessed from the UIC website. Students can use their UIC NETID and password to login to their “my UIC” page. They can use this effectively by regularly checking their “my UIC blackboard” page so that they can remain updated on everything that their faculty members may have uploaded in relation to their course. They can meet deadlines by uploading their files in the “Assignment Files” section. They can also request copies of their courses so that they can remain completely up-to-date with everything that they need to learn and complete in order to meet their course requirements. They can also use the UIC blackboard to check their grades for each individual assignment. This can help the students to track their performance across various assignments and identify the scope for improvement. This, in turn, can also help them to use the available course materials on UIC Blackboard to ensure such improvement and reduce their gaps in knowledge.

Using UIC Blackboard

A highly effective feature of the Blackboard UIC is that it can allow students to take part in quizzes and activities. These are interactive features that can be used by the students to participate in enjoyable ways to interact with their peers and learn more things related to their course. Audio and video files can also be provided by the faculty members on UC Blackboard page so that students can gain further clarity about their course contents. Video files can help them to supplement their knowledge while audio files recorded by faculty members themselves can potentially help the students to understand the explanations of various complex topics.

Blackboard is used by several universities in order to maximize their students’ access to learning. The City University of New York also uses the Blackboard system to provide effective education to their students. The CUNY Blackboard is used by the City University of New York for the same purpose. The students can use the UIC Blackboard and the CUNY Blackboard with particular effectiveness during the worldwide Covid-19 pandemic. The pandemic has necessitated remote learning for students in most universities across the world. The “my UIC” system can be extremely useful to students as they try to learn their course materials, submit assignments and participate in discussions while maintaining social distancing norms. The Blackboard login process is extremely simple, through both web browsers and mobile applications. Logging in through one of these channels can help the students to continue with their course commitments and refine their understanding in a convenient and safe manner.

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Article on using UC Blackboard

The UC Blackboard is a highly effective tool that students can use to enhance their knowledge.  Most importantly, students can also use the UC Blackboard for making sure that they get A++ grades. Here are ten different ways to make sure of that.

1. Remaining updated with course contents: The UC Blackboard is useful for the students to access the contents and syllabi related to their courses. This can help the students keep track of the materials that they need to study in order to stay on top of their courses. They can also clarify aspects of their syllabus by referring to their blackboard UC. This can help them to improve their grades by remaining up-to-date with studies.
2. Using Student Webex for Remote Learning: A crucial feature of the UC Blackboard is Student Webex which can allow the students to participate in meetings remotely. This can help them to establish connections with colleagues and peers and have discussions regarding their course materials and academics. This can help them to access peer learning opportunities and develop innovative solutions to academic problems through brainstorming. This can allow the students to bring fresh perspectives to their academic assignments and ensure high grades.
3. Making use of Office 365 for effective assignments: The Blackboard UC login page shows that students can make use of Office 365 functionalities through this learning portal. Office 365 is a highly efficient tool that provides a number of pre-made templates for preparing presentations and other assignments. Office 365 even makes use of Artificial Intelligence tools to provide smart suggestions so that students can prepare and submit professional quality assignments. This can also help them get A++ grades.
4. Clarifying concepts from faculty members: UC Blackboard is a central system of learning that is used by both student members and faculty members. Here, students can easily ask questions to their faculty members and get better insights into concepts. This can then help them score really well in their tests.
5. Learning more through LinkedIn Learning: UC Blackboard also allows students to access LinkedIn Learning. This is a portal where experts teach video courses to students. It is particularly useful in terms of learning business skills and enhancing overall academic competencies. Students can use these resources to improve their grades as well.
6. Easy access to library resources: UC Blackboard and other similar portals such as CUNY Blackboard, SDSU Blackboard and UTSA Blackboard can be extremely useful in accessing library resources. This can help students to improve the quality of their research and assignments, thereby bagging A++ grades.
7. Accessing counselling support: The UC Blackboard also has a tab that deals with the provision of counselling support. This is particularly useful for students who are seeing a deterioration in their grades due to mental health concerns or stress. Seeking counselling support can help them to get their academic rigour back on track, so that they can easily get A++ grades.
8. Accessing IT Help Desk: In the modern academic environment, students often need to make use of IT resources to make the most of their assignments and responsibilities. Blackboard UC provides easy access to the IT help desk as well, so that students can easily solve their IT issues and make sure that they can stay connected all the time. This improves their ability to learn and prepare great, well-researched assignments that fetch them A++ grades.
9. Easy to access to Student Information Systems: Blackboard UC allows students to access Catalyst, the Student Information Systems with ease. This lets them go through tips and tricks, as well as training materials that help in keeping up with classes and assignments.
10. Exclusive Learning Tutorials: The UC Blackboard can also be used to get access to exclusive learning tutorials that go beyond the course modules. This also helps students to ace their assignments and secure an A++ grade.

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Article on Brief understanding of Utsa blackboard

Blackboard utsa have been used by the university members and students of “University of Texas at San Antonio”. The university authorities utilize Utsa blackboard to share knowledge, assignments, news, scorecard to the individual students. They basically utilize the UT canvas as a community communication medium of all university authority, teachers, instructors and students that helps to support online study activities. Students of “University of Texas at San Antonio” can simply connect to the university regarding any course related queries or issues through their own utsa blackboard login credential. They can also chat with their respective supervisors in case of any problems which makes the online learning process and assignment submission completely hassle free.

Things to consider before assignment submission UTSA blackboard

UTSA is one of those institutes which is known for its strict criteria in its assignments. Therefore, the learners or the students need to properly follow the guidelines published by the university authorities in ut canvas to avoid re-submission of their assignments. In order to improve the quality of the assignments as well as to avoid re-submission students are also advised to use proper resources which are available in the university blackboard. Students can also hire academic experts to guide them in the preparation of their assignments to facilitate their learning process. Apart from that students are advised to make proper discussion with their course instructor to clearly identify the main assignment criteria of their task. It will be helpful to avoid unauthentic assignment submission. If learners or students can face any kind of difficulties in the resource finding then they can also contact academic writing consultancies to help them in the preparation of their course assignment. It can help them to get good marks in the course which also can improve their learning outcomes.

Students can use the UTSA Blackboard to submit their assignments on time. They can easily use the Blackboard to upload their assignment files directly from their devices. They typically have to choose the option called “Add Attachment” under the Assignments Tab to do so. Once they click on “Add Attachment”, a pop-up window will appear. This new window will be called “My Files”. This window will show the students all the drives, folders and files that are present in the student’s device. Then, the student can simply select the assignment file and click on “Upload”. Students need to ideally make sure that they follow all the naming conventions while they name their assignment file. It is advisable for them to mention the course name, student number or name on the assignment document name before uploading it.

Writing Assignments through UTSA Blackboard

Before writing and submitting these assignments, students need to make sure that they write academic, well-researched essays that meet the requirements of their course learning outcomes. In order to do so, they need to make use of the essay writing resources that are available as a part of the UTSA Blackboard Learn System. They can also use the UT Canvas system to extract all the necessary resources that can help them in terms of writing good essays. They can also make use of UTSA ASAP to get access to copies of official UTSA transcripts. This can help them understand the specific aspects that the university expects of its students while writing essays and other assignments. The UTSA Blackboard is full of useful links to videos, audio files, library links and journal articles that students can use for extracting more information about their essay topics. Students from other institutions can use Blackboard systems specific to their university systems, like CUNY students can use the CUNY Blackboard or the CunyFIRST system.

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Article on how to operate Cuny Blackboard 

Cuny Blackboard refers to a web-based course and learning management system, which enables students as well as faculties to participate online or virtual classes and utilise their course materials to compliment face-to-face learning. Instructors can provide enough course materials, discussion boards, quizzes and online tests for teaching students within various subjects. It is fully committed to providing appropriate experiences that conform to a high level of worldwide accessibility standards. The certain online learning and assessment tool is developed and organised by The City University of New York. Cunyfirst is a fully integrated services and resource tool that allows students to organise and manage their careers as well as their financial accounts in real time. It also considers several internal faculty additional tools to increase their interactions and collaboration with students. On the other hand, Cuny Hunter Blackboard is an internal learning management portal produced by Hunter College, affiliated by the previously mentioned university in New York. It provides several class contents such as syllabi, lecture notes, image and video presentations and other journal databases. It also manages online tests, surveys and quiz contests for students so that they can enhance their knowledge base.

The goal of Cuny blackboard is to provide a greater accessibility to both faculties and students. For that purpose, “Student User Guides” and “Faculty User Guides” have been developed. The user guides for students provide essential information on how to make the best use of this blackboard within their academic life cycle. There are several text and video formats that are presented in the user guides which lead students towards a better understanding of using the blackboard for academic purposes. The user guide first describes how to access the blackboard through a PDF-formatted “Student Log-in Instructions”. Therefore, a segment called ‘getting started’ follows containing guidelines regarding student brochure, student FAQs or Frequently Asked Questions, global navigation, how to jump from a blackboard course to another one, how to use content editors and more. Apart from that, the user guide also contains the guidelines on how to send email in “Blackboard Learn”, how to develop and manage tasks, several notification settings, how to use blackboard calendar, and others. Along with these, the concerned blackboard user guides also provide guidelines for students’ coursework such as submission of assignment, assignment grades, how to work within student groups, how to develop and comment on journal entries, testing overviews in original courses, creating and editing blog entries and how to use Turnitin.

The students can easily upload their assignments within the deadline using Cuny Blackboard and Cuny First. Using the Blackboard CUNY login system, they can access the portal for Blackboard CUNY. When the students are ready to submit their assignments on the Cuny Blackboard, they need to click on the assignment link posted by the faculty member. There, they will get an option called “Write Submission”, where they can add text that the instructor will be able to see. Then, they need to click on the “Browse My Computer” option and select the assignment file from the drop-down list. They can either submit it or save it as a draft. They can also check if it has been properly submitted by going to the Grades section and making sure that there is an exclamation mark next to that assignment name. Students can use a similar approach while uploading to Blackboard MDC or GMU Blackboard.

Cunyfirst login process and its usage

CUNY login can also allow students to submit files on CUNYFIRST. They need to choose the following options.

• Campus Solutions
• Self Service
• Document Upload

Then they need to choose the type of document they want to upload. Then they have to click on “ok” and login with their Cuny Login credentials. They can then select “choose files”, “add”, add the file and “close” when the uploading process is confirmed.

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Article on Blackboard USC

USC Blackboard refers to a web-based system of learning management that is used for accessing course learning and study materials and various other essential information. It also provides assessors and instructors with various tools for organising and designing spaces for virtual classrooms. In this tool. Students can have a greater access to a wide range of  services such as online learning and study materials, media libraries, course outlines and details, and other support systems. Like other blackboards like UQ blackboard, QUT blackboard, Holmes blackboard and others, this blackboard also has a huge potential of changing the way teachers teach and students learn. USC does offer a highly interactive learning tool or medium that focuses on achieving students’ academic expectations. USC Blackboard does stand for the “Blackboard of the University of the Sunshine Coast, Australia”. It is used by students to access post course contents, and electronic grade books,  to administer online tests and collect and return assignments as per different courses.

There is a certain step-by-step process to use the USC blackboard for students’ learning purposes. Firstly, during the first-time enrolment, students have to apply into the USC Portal. Once they receive their offer from USC, they must respond to those offers, plans for study and then enrol their names to related online courses. They further need to log into the blackboard with appropriate usernames and passwords, which is a process of registering their names for their future class times in the USC Portal. For the log-in purpose, students need to navigate to “online.usc.edu.au” within several recommended web browsers like Mozilla Firefox or Google Chrome. Then, they have to put their usernames and passwords in selected places and click on the blue-signed button mentioned log-in. Therefore, it is an entire procedure of “USC blackboard log-in”. Other similar portals include UCL moodle and Monash Moodle.

Solving issues to log-in to USC Blackboard

Sometimes, students may face issues while logging in or accessing files or documents in the USC Portal. For that reason, the concerned blackboard provides a web-page called “usc.custhelp.com” that asks students to ensure whether they have entered their log-in details, usernames and passwords correctly or not. Students are also asked to use their usernames rather than full email addresses. For international students, the portal asks them to remember that the date format in Australia is “dd-mm-yy (day-month-year)”. According to the USC customer help portal, if students still face issues while logging in, there might be some other reasons. Firstly, students may have to clear the probable cache of their respective web browsers. They can view further instructions for their browsers at “Refresh Your Cache”. Apart from that, issues may be found while using browsers like Internet Explorer. Then, students are recommended to use other contemporary browsers, especially Google Chrome. In addition to these, issues may also be found during opening necessary PDF documents within the USC Central through mobile operating systems like Androids or iOS. Students may experience issues with such PDF documents including unofficial transcripts, finance documents, invoices, examination timeline and others. A common solution to this issue is that they need to allow or unblock pop-ups or go for alternative browsers for logging in. If issues are still not solved for students, a “Student IT Help Desk” is being provided by this learning portal. It provides with proper assistance to students so that they can access the USC network and further troubleshoot issues within logins.

Therefore, in the academic market of Australia, there are more effective learning management tools such as UNSW moodle, Monash moodle, QUT Blackboard and others, which is successfully driving the growth of quality assignment submission for students.